Shipping & Returns

Shipping & returns. The current rules, in one place.

These are the store’s current shipping and return policies, shown together so you can check the rules connected to your order without relying on a second copy.

Order confirmation: within 24 hours on Saturday–Wednesday; orders placed Thursday or Friday are confirmed on Saturday. Processing and dispatch: Saturday–Thursday (6 days a week). Delivery: usually 3–5 working days from confirmation, depending on location.

Current shipping offer

Free delivery across Egypt from E£700 after discounts.

Applied automatically at checkout when the eligible order subtotal after discounts reaches E£700 or more. Standard location-based shipping rates apply below the threshold.

Shipping

Shipping policy

Open full policy

At Zyma Natural, we aim to deliver your orders quickly and safely. Please read our shipping policy carefully.

Order Processing

  • All orders are confirmed by our Customer Service team within 24 hours of placement.

  • Orders are processed and shipped 6 days a week, from Saturday to Thursday.

  • Official business days are Saturday to Thursday. Fridays and public holidays are off.

Shipping Timeline

  • Delivery typically takes 3–5 working days from order confirmation.

  • We monitor all deliveries and will contact you if your order is delayed or rejected within 3 days.

Shipping Fees

  • Shipping fees are calculated at checkout and are non-refundable.

  • Any return shipping costs, if applicable, will be the responsibility of the customer unless the return is due to a defective or wrong item.

Order Tracking

  • You can track your order using the tracking details provided by the courier in the SMS.

  • For any issues regarding delivery, please contact our Customer Service at +201080080826.

Delivery Issues

  • If you do not receive your order within the expected timeframe, contact our Customer Service immediately.

  • Do not contact the courier or social media pages directly; we will handle all shipping issues.

Contact Us

For any shipping-related questions, please contact:
Email: Info@zymanatural.com 
Phone: +201080080826

Returns

Refund policy

Open full policy

Due to the nature of our products, all Zyma Natural orders cannot be returned once received and opened.

Returns are only possible in the following cases:

  • You received the wrong item

  • The item is defective

Eligibility for Return:

  • The item must be unused, unopened, and in the same condition as you received it.

  • It must be in its original packaging.

  • You need to provide a receipt or proof of purchase.

Return Process:

  1. Contact our Customer Service at +201080080826 to request a return.

  2. The returned order will be picked up by our courier service.

  3. Items will be checked for return eligibility.

  4. If eligible, your refund will be issued minus shipping fees.

Return Timeframe:

  • All return requests must be submitted within 14 days from the date of receiving the order.

Return Rules Summary:

  • Returns are accepted for 14 days.

  • Customer provides return shipping.

  • No restocking fee.

  • No final sale items.

Contact for Returns or Complaints:

  • For general return inquiries: Info@zymanatural.com or +201080080826

  • For complaints specifically: +201007776440

Need a person?

Need help with shipping, a return or an existing order?

Use Order Help or WhatsApp. If you already ordered, have your order number ready so support can get to the right context faster.

Order Help WhatsApp