سياسة الاسترداد

Due to the nature of our products, all Zyma Natural orders cannot be returned once received and opened.

Returns are only possible in the following cases:

• You received the wrong item

• The item is defective
  

Eligibility for Return:

• The item must be unused, unopened, and in the same condition as you received it.

• It must be in its original packaging.

• You need to provide a receipt or proof of purchase.

Return Process:

1. Contact our Customer Service at +201080080826 to request a return.

2. The returned order will be picked up by our courier service.

3. Items will be checked for return eligibility.

4. If eligible, your refund will be issued minus shipping fees.

Return Timeframe:

• All return requests must be submitted within 14 days from the date of receiving the order.

Return Rules Summary:

• Returns are accepted for 14 days.

• Customer provides return shipping.

• No restocking fee.

• No final sale items.
  
  

Contact for Returns or Complaints:

• For general return inquiries: Info@zymanatural.com or +201080080826

• For complaints specifically: +201007776440